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Kawaii Squishy Store - FAQ

About The Condition Of Kawaii Squishies

Kawaii Squishies are NOT FOR CONSUMPTION and are not for children under the age of 8.
Please note that some Kawaii Squishy items do have a slight smell from the paint applied. This smell should dissipate after a few days.
Kawaii Squishies may have defects or become defective after you squish them. Some may have air bubbles, small marks or inconsistent paint design. These are not defects but part of the product. These products are primarily hand made so the perfect squishy is not always possible. This is how the manufacturers make Kawaii Squishies.
Sprinkles or attached fruit or designs glued on to the squishies may fall off the product, this is out of our control. After squishing, some squishies may become weaker more quickly than others resulting in cracks, holes, rips, changes in texture, etc. Some items may be scented and some will have a stronger scent than others.



Shipping

  • How much does shipping cost?

    • Kawaii Squishy Store charges a $3.99 Flat Rate Shipping and Handling on all orders shipped within the Continental United States.
    • Whether you purchase $1 or $500 worth of items from Kawaii Squishy Store, we only charge a Flat Rate $3.99 for orders within the Continental United States.
    • International orders are based on weight.
    • International Orders - Additional custom fees may be applicable at time of delivery and are the responsibility of the customer.
    • For more information, please review our complete Shipping Policy.

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  • I need my order shipped right away!

    • For USPS Priority or USPS Express shipping, select those options during checkout. If you need help, call us at 248-410-0009.

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  • When will my order ship?

    • All orders placed on KawaiiSquishyStore.com are processed and shipped within three business days, but usually faster.
    • All orders are shipped using the United States Postal Service (USPS) from Michigan. Please view the Shipping Policy for estimated delivery times.
    • Once your order has shipped, you will receive an email confirmation.

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  • It's been two weeks and I haven't received my order.

    • When a package is not delivered, it is usually a result of the wrong shipping address being entered during the checkout process.

      • If an incorrect address is actually a real address, then unfortunately the wrong recipient may decide to either keep or discard the order, but hopefully they will return the items to us.
      • If the address has an incorrect Street Number, Street Name, City, State, or Zip Code, the US Postal Service cannot deliver the package. The package is then marked Return To Sender and can take anywhere from weeks to months for us to receive it back.
    • Kawaii Squishy Store is not responsible for the delivery of orders when an incorrect shipping address is provided by you when you place your order. In addition, Kawaii Squishy Store will not provide a refund or re-ship, free of charge, your order under these circumstances.
    • If an order is returned to us because of an incorrect shipping address, we will contact you for the correct address and re-ship the order provided that you pay for the shipping costs.

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Checkout

  • Is your web site secure?

    • Kawaii Squishy Store takes appropriate precautions to protect your personal information. When you submit sensitive information via our web site (name, mailing address, email address, phone number, credit card data, etc.), your information is protected.
    • A Secure Sockets Layer (SSL) Certificate creates an encrypted link between our web site and your web browser. This link ensures that all sensitive data passed between our site and your web browser remains private and secure before it travels over the internet. SSL technology is the industry standard for secure online transactions.
    • This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the site address will change from "http" to "https" in your browser.
    • For more information, please review our complete Privacy Policy.

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  • I cannot remember my Login ID and Password to my Kawaii Squishy Store customer account.

    • Click the Sign In link at the top left of the page.
    • Click Forgot Password.
    • Fill in your email address for your account to request a new password.

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  • I completed the Checkout Process, but did you receive my order?

    • When you place your order on KawaiiSquishyStore.com, you should receive an email notification within 15 minutes letting you know that we received your order.
    • So, please make sure that you enter the correct email address during registration and/or checkout.

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  • I placed items in my Shopping Cart last week, but when I went to checkout today, I couldn't purchase them.

    • We only sell items that are In Stock.
    • Items cannot be reserved. If you place an item in your shopping cart (whether it was two minutes ago or two weeks ago) and then another customer purchases the last quantities of that item before you can checkout, the system marks the items as Out Of Stock and you cannot purchase them.

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Pre-Orders

  • Can I place a pre-order for an item that is not in stock?

    • We do not take pre-orders. We only sell items that we have in stock.

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Returns

  • How do I return an item?

    • We want you to be satisfied with your purchase from Kawaii Squishy Store.
    • However, if you are not satisfied for any reason, you may return items within 10 days of the order shipment date. Items must be unopened and in their original condition and packaging.
    • When returning or exchanging merchandise, please follow the instructions listed in our Return Policy.

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* * * Add a Storage Case and a T-Shirt to your order! * * *




About The Condition Of Kawaii Squishies

Kawaii Squishies are NOT FOR CONSUMPTION and are not for children under the age of 8.

Please note that some Kawaii Squishy items do have a slight smell from the paint applied. This smell should dissipate after a few days.

Kawaii Squishies may have defects or become defective after you squish them. Some may have air bubbles, small marks or inconsistent paint design. These are not defects but part of the product. These products are primarily hand made so the perfect squishy is not always possible. This is how the manufacturers make Kawaii Squishies.

Sprinkles or attached fruit or designs glued on to the squishies may fall off the product, this is out of our control. After squishing, some squishies may become weaker more quickly than others resulting in cracks, holes, rips, changes in texture, etc. Some items may be scented and some will have a stronger scent than others.
 




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